Privacy Policy

PRIVACY POLICY

Sole Haven Botanicals

Effective Date: February 1, 2026

Sole Haven Botanicals ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of personal information we collect through our website at www.solehavenbotanicals.com (the "Website"), how we use and protect that information, with whom we may share it, and the choices available to you regarding our use of your information.

By accessing or using the Website or purchasing products from us, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Company Information

• Company name: Sole Haven Botanicals
• Mailing address: 2447 Tiffin Avenue, STE 165, Findlay, OH 45840, United States
• Email: info@solehavenbotanicals.com
• Website: www.solehavenbotanicals.com

We operate exclusively within the United States of America and only ship products to U.S. addresses.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Create an account on the Website
• Place an order for products
• Subscribe to our newsletter or marketing communications
• Contact us with questions or comments
• Submit product reviews, testimonials, or other content
• Participate in surveys, contests, or promotions

The types of personal information we may collect include:

• Contact Information: Full name, email address, phone number, shipping address, billing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card or debit card information, billing address (processed through third-party payment processors)
• Purchase Information: Order history, product preferences, transaction details
• Communication Information: Content of messages you send to us, feedback, reviews, testimonials
• Technical Information: IP address, browser type, operating system, device information, cookies and similar tracking technologies
• Usage Information: Pages visited, time spent on pages, links clicked, search queries, referring/exit pages
• We also automatically collect certain information when you visit the Website through the use of cookies, web beacons, and similar tracking technologies. This information helps us understand how visitors use our Website and improve your browsing experience.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing and Fulfillment: To process your orders, arrange shipping, send order confirmations, and handle returns or exchanges
• Account Management: To create and manage your customer account, authenticate your identity, and provide customer support
• Payment Processing: To process payments through our third-party payment processors (GoDaddy Payments, PayPal, Venmo, Google Pay, and Apple Pay)
• Customer Service: To respond to your inquiries, provide technical support, and resolve disputes or issues
• Marketing Communications: To send you newsletters, promotional materials, special offers, and product information (with your consent where required)
• Website Improvement: To analyze usage patterns, improve Website functionality, personalize your experience, and develop new products or services
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Fraud Prevention: To detect, prevent, and investigate fraud, security breaches, or other potentially illegal activities
• Business Operations: To maintain records, conduct internal research, perform analytics, and manage our business operations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your personal information in the following limited circumstances:

Service Providers

We share personal information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GoDaddy Payments, PayPal, Venmo, Google Pay, and Apple Pay for processing payment transactions. Your use of these payment services may be subject to their own terms and conditions and privacy policies.
• Shipping Carriers: Delivery services such as USPS, FedEx, UPS, or other carriers to ship products to you
• Website Hosting and Technology Providers: Companies that host our Website, manage our databases, and provide technical infrastructure
• Email Service Providers: Services that help us send newsletters, promotional emails, and transactional communications
• Analytics Providers: Services that help us analyze Website traffic and user behavior
• Customer Service Tools: Platforms that help us manage customer inquiries and support requests

These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually required to protect your information and not use it for their own purposes.

Legal Requirements and Business Transfers

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency). We may also disclose personal information when we believe disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Enforce our Terms and Conditions or other agreements
• Protect our rights, property, or safety, or the rights, property, or safety of our customers or others
• Detect, prevent, or investigate fraud, security breaches, or other potentially illegal activities
• Respond to claims that content violates the rights of third parties

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor, subject to this Privacy Policy.

With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so.

5. Third-Party Payment Processors

We use third-party payment processors to handle payment transactions on the Website, including GoDaddy Payments, PayPal, Venmo, Google Pay, and Apple Pay. When you make a purchase, your payment information is collected and processed directly by these payment processors in accordance with their own privacy policies and terms of service.

We do not store full credit card numbers or other complete payment card information on our systems. We may receive limited payment information from these processors (such as the last four digits of your card number, card type, and expiration date) for order processing and customer service purposes.

Your use of third-party payment services is subject to the privacy policies and terms of service of those providers:

• GoDaddy Payments: https://www.godaddy.com/legal/agreements/privacy-policy
• PayPal: https://www.paypal.com/us/legalhub/privacy-full
• Venmo: https://venmo.com/legal/us-privacy-policy/
• Google Pay: https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice
• Apple Pay: https://www.apple.com/legal/privacy/

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Website. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly, such as enabling you to log in and make purchases
• Performance Cookies: Collect information about how visitors use the Website, such as which pages are visited most often
• Functionality Cookies: Remember your preferences and choices to provide enhanced, personalized features
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of the Website. You can learn more about managing cookies through your browser's help section.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

• Maintain your customer account for as long as it remains active
• Comply with legal obligations, such as tax and accounting requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse
• Maintain business records and analytics

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law. The specific retention period varies depending on the type of information and the purpose for which it was collected.

8. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through the Website
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy practices
• Contractual requirements for service providers to protect personal information

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

9. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

Access and Portability

• You have the right to request access to the personal information we hold about you and, in some cases, to receive a copy of that information in a portable format.

Correction

• You have the right to request that we correct inaccurate or incomplete personal information about you. You can update your account information by logging into your account or contacting us directly.

Deletion

• You have the right to request that we delete your personal information, subject to certain exceptions (such as when we need to retain information for legal compliance, fraud prevention, or to complete transactions you have requested).

Opt-Out of Marketing

• You have the right to opt out of receiving marketing communications from us at any time. You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us at info@solehavenbotanicals.com

Do Not Sell or Share

• We do not sell your personal information to third parties. If our practices change in the future, we will update this Privacy Policy and provide you with the opportunity to opt out before any sale occurs.

Exercising Your Rights

To exercise any of these rights, please contact us at:

Sole Haven Botanicals
2447 Tiffin Avenue, STE 165
Findlay, OH 45840
Email: info@solehavenbotanicals.com

We will respond to your request within the timeframe required by applicable law, typically within 30-45 days. We may need to verify your identity before processing your request to protect your privacy and security.

10. California Consumer Privacy Statement

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Information We Collect

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, phone number, address, IP address)
• Commercial information (purchase history, product preferences)
• Internet or network activity (browsing history, search history, interaction with our Website)
• Geolocation data (general location based on IP address)
• Inferences (preferences and characteristics derived from your activity)

Sources of Information

We collect this information directly from you when you interact with our Website, make purchases, create an account, or communicate with us. We also collect information automatically through cookies and tracking technologies.

Purposes of Use

We use this information for the business and commercial purposes described in Section 3 of this Privacy Policy, including order processing, customer service, marketing, Website improvement, fraud prevention, and legal compliance.

Disclosure of Information

We may disclose your personal information to service providers, payment processors, shipping carriers, and other third parties as described in Section 4 of this Privacy Policy. We do not sell your personal information.

California Consumer Rights

As a California resident, you have the right to:

1. Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share information.
2. Right to Delete: Request deletion of your personal information, subject to certain exceptions.
3. Right to Correct: Request correction of inaccurate personal information.
4. Right to Opt-Out of Sale or Sharing: Opt out of the sale or sharing of your personal information (we do not currently sell or share personal information).
5. Right to Limit Use of Sensitive Personal Information: Limit our use of sensitive personal information (we do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA).
6. Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment, such as being denied goods or services, charged different prices, or receiving a different level of service.

Submitting a Request

To exercise your California privacy rights, please contact us at:

Email: info@solehavenbotanicals.com
Mail: Sole Haven Botanicals, 2447 Tiffin Avenue, STE 165, Findlay, OH 45840

We will verify your identity before processing your request and will respond within 45 days (with a possible 45-day extension if needed). You may designate an authorized agent to submit requests on your behalf by providing written authorization.

Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

11. State Privacy Rights

If you are a resident of Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia, you have specific privacy rights under your state's consumer privacy law.

Your Rights

Depending on your state of residence, you may have the following rights:

• Right to Access: Request confirmation of whether we are processing your personal information and access to that information.
• Right to Correction: Request correction of inaccurate personal information.
• Right to Deletion: Request deletion of your personal information, subject to certain exceptions.
• Right to Data Portability: Obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format (applies in Colorado, Connecticut, Montana, Oregon, and Virginia).
• Right to Opt-Out: Opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects.
• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment.

Sale of Personal Information

We do not sell your personal information to third parties. We do not engage in targeted advertising using your personal information. We do not use your personal information for profiling in furtherance of decisions that produce legal or similarly significant effects.

Sensitive Data

Certain state laws require opt-in consent before processing sensitive personal information. Sensitive data may include information such as precise geolocation, racial or ethnic origin, religious beliefs, health information, or biometric data. We do not knowingly collect or process sensitive personal information as defined by these state laws without obtaining appropriate consent where required.

Exercising Your Rights

To exercise your privacy rights under your state's privacy law, please contact us at:

Email: info@solehavenbotanicals.com
Mail: Sole Haven Botanicals, 2447 Tiffin Avenue, STE 165, Findlay, OH 45840

We will verify your identity before processing your request and will respond within the timeframe required by your state's law (typically 45 days, with a possible extension). You may appeal a decision regarding your request by contacting us at the same email or mailing address.

12. Children's Privacy

The Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are under 18 years old, you must have your parent or legal guardian's permission to use the Website and make purchases.

If we learn that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately at info@solehavenbotanicals.com

13. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Sole Haven Botanicals. This Privacy Policy does not apply to those third-party sites or services.

We are not responsible for the privacy practices, content, or policies of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. Your interactions with third-party websites are governed by their own privacy policies and terms of service.

14. International Users

Our Website and services are intended for users located in the United States. We do not ship products outside the United States and do not knowingly collect personal information from individuals located outside the U.S.

If you are accessing the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located. By using the Website, you consent to the transfer of your information to the United States.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this Privacy Policy and post the revised version on the Website.

If we make material changes to this Privacy Policy, we may notify you by email (if you have provided your email address) or by posting a prominent notice on the Website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Your continued use of the Website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of the Website and contact us to close your account.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Sole Haven Botanicals
2447 Tiffin Avenue, STE 165
Findlay, OH 45840
United States
Email: info@solehavenbotanicals.com
Website: www.solehavenbotanicals.com

We will respond to your inquiry as promptly as possible, typically within 30-45 days.