TERMS AND CONDITIONS
Sole Haven Botanicals
Effective Date: February 1, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Sole Haven Botanicals website located at www.solehavenbotanicals.com and any purchase of products made through the website.
By accessing, browsing, or using this website, you agree to be bound by these Terms and by any additional policies and guidelines referenced in them.
1. Company Information
All sales and services are offered only within the United States of America.
2. Eligibility and Use of the Website
You may use this website only if you are at least 18 years old and capable of entering into a binding contract under applicable law. By using the website, you represent that you meet these requirements and that you will comply with these Terms and all applicable laws and regulations.
Sole Haven Botanicals grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and make personal, non-commercial use of the website and its content. Any use of the website for resale, scraping, data mining, automated collection, or other commercial purposes not expressly authorized by Sole Haven Botanicals is prohibited.
3. Account Registration
You may be able to create a customer account to facilitate purchases. If you create an account, you agree to:
Sole Haven Botanicals reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders if it believes that a user has violated these Terms or engaged in fraudulent or abusive activity.
4. Product Information and Medical Disclaimer
Products offered by Sole Haven Botanicals include essential oils and essential oil blends for personal use and aromatherapy. While we strive to describe and display products as accurately as possible, we do not warrant that product descriptions, images, ingredient lists, or other content on the website are complete, reliable, current, or error-free.
The statements made on this website and the products sold are not intended to diagnose, treat, cure, or prevent any disease, and have not been evaluated by the Food and Drug Administration.
Information on the website is provided for general informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
You should consult a physician or other qualified health-care provider before using essential oils, especially if you are pregnant, nursing, taking medications, have a medical condition, or intend to use products on children. You agree that you use the products at your own risk and that Sole Haven Botanicals is not responsible for any adverse reactions, injuries, or damages resulting from use or misuse of the products.
5. Product Samples
At our discretion, Sole Haven Botanicals may include free product samples with customer orders. You have no obligation to try or use any samples provided.
If you choose to use a sample, it is your responsibility to visit the Sole Haven Botanicals website at www.solehavenbotanicals.com and read the complete product information for the sample product, including Potential Benefits, Directions for Use, and Warnings. By using a sample after reviewing this information, you assume all liability for any adverse reactions, injuries, or damages that may result from use or misuse of the sample product.
Samples are intended for your personal use only. If you provide, gift, or otherwise transfer a sample to another person, whether inside or outside of your immediate household, you assume full liability for any adverse reactions, injuries, damages, or other issues that arise from that person's use or misuse of the sample. You agree to indemnify and hold harmless Sole Haven Botanicals, its owners, employees, and agents from any claims arising from the use of samples by third parties to whom you have provided the samples.
6. No Professional Relationship and No Guarantees
Use of the website and purchase of products does not create any professional, medical, or therapeutic relationship between you and Sole Haven Botanicals or its owners or employees. We do not guarantee any particular outcome, result, or benefit from the use of any product.
7. Order Acceptance and Availability
All orders placed through the website are offers to purchase products under these Terms and are subject to acceptance by Sole Haven Botanicals. We may, in our sole discretion, refuse or cancel any order, in whole or in part, including after an order has been submitted, whether or not it has been confirmed or your payment method has been charged.
Circumstances in which we may cancel or limit an order include, without limitation:
If your order is cancelled after your payment method has been charged, we will issue a refund in the amount of the charge using the original payment method, subject to your card issuer's or payment provider's policies.
8. Prices, Taxes, and Payment
Product prices are shown in U.S. dollars and apply only within the United States. Prices and availability are subject to change at any time without notice.
You agree to pay the total amount for your order, including product prices, shipping charges, and applicable taxes. You authorize Sole Haven Botanicals or its third-party payment processors to charge your selected payment method for such amounts.
We use third-party payment processors for payment processing and do not store full credit card numbers on our systems. Your use of third-party payment services may be subject to their own terms and privacy policies.
9. Shipping, Risk of Loss, and Delivery
Orders will be shipped to the shipping address you provide at checkout. Any delivery dates or timeframes provided are estimates only and are not guaranteed.
Title to products and risk of loss pass to you when we deliver products to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
10. Returns, Refunds, and Exchanges
Sole Haven Botanicals may offer a return or exchange policy for certain products, subject to conditions such as time limits, proof of purchase, and product condition. Any applicable return, refund, or exchange terms will be described on the website and are incorporated into these Terms by reference.
To the extent permitted by law, we reserve the right to refuse a return or refund if products are opened, used, damaged, or not purchased directly from Sole Haven Botanicals. Shipping charges, if any, may be non-refundable unless otherwise stated.
11. Intellectual Property
The Sole Haven Botanicals name, logo, and all product names are trademarks of Sole Haven Botanicals, whether or not registered, and are protected by applicable trademark law. All content on the website, including text, graphics, logos, images, product names, descriptions, designs, icons, and software, is the property of Sole Haven Botanicals or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not use any trademarks, trade dress, or other intellectual property of Sole Haven Botanicals without our prior written permission, including in meta tags, domain names, advertising, or promotional materials. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content on the website, except as reasonably necessary for your personal, non-commercial use of the site.
12. User Content and Reviews
The website may allow you to submit reviews, comments, testimonials, photos, or other content ("User Content"). By submitting User Content, you grant Sole Haven Botanicals a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit such User Content in any media, for any lawful purpose, without compensation to you.
You represent and warrant that:
We may, but are not obligated to, monitor, edit, or remove User Content in our sole discretion.
13. Prohibited Conduct
You agree not to:
We reserve the right to investigate and take appropriate legal action against violations, including suspending or terminating your access to the website.
14. Third-Party Links and Resources
The website may contain links to third-party websites, services, or resources that are not owned or controlled by Sole Haven Botanicals. These links are provided solely as a convenience and do not constitute an endorsement or recommendation.
Sole Haven Botanicals has no control over, and is not responsible or liable for, the content, products, services, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk and are subject to their terms and policies.
15. Privacy
Your use of the website may involve the collection, use, and disclosure of personal information. Any such collection and use will be governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the website or providing personal information, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.
16. Disclaimer of Warranties
YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE, ITS CONTENT, AND ALL PRODUCTS AND SERVICES OFFERED ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
TO THE FULLEST EXTENT PERMITTED BY LAW, SOLE HAVEN BOTANICALS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SOLE HAVEN BOTANICALS OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOLE HAVEN BOTANICALS, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE WEBSITE OR PRODUCTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, SOLE HAVEN BOTANICALS' TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO SOLE HAVEN BOTANICALS FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
18. Indemnification
You agree to indemnify, defend, and hold harmless Sole Haven Botanicals, its owners, officers, employees, contractors, and agents from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
This indemnification obligation will survive termination of your use of the website and any purchase of products.
19. Governing Law and Disputes
These Terms and any dispute or claim arising out of or related to them or the website or products shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.
You agree that any legal suit, action, or proceeding arising out of or related to these Terms or the website or products shall be instituted exclusively in the state or federal courts located in or serving Hancock County, Ohio, and you consent to the personal jurisdiction of such courts and waive any objection based on improper venue or inconvenient forum.
20. Severability and Waiver
If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.
No waiver by Sole Haven Botanicals of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Sole Haven Botanicals to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
21. Changes to These Terms
Sole Haven Botanicals may revise and update these Terms from time to time in its sole discretion. All changes are effective immediately when posted on the website and apply to all access to and use of the website and all purchases made after the posting of the revised Terms.
Your continued use of the website after the posting of revised Terms means that you accept and agree to the changes. You are responsible for checking this page periodically so that you are aware of any changes, as they are binding on you.
22. Termination
Sole Haven Botanicals may, in its sole discretion and without prior notice, suspend or terminate your access to the website or your account for any reason, including but not limited to violation of these Terms or suspected fraudulent or abusive activity.
Upon termination, your right to use the website will immediately cease. The provisions of these Terms that by their nature should survive termination (including, without limitation, intellectual property, disclaimers, limitations of liability, indemnification, and governing law) shall survive.
23. Entire Agreement
These Terms, together with any other policies or terms referenced herein (including any return policy and the Privacy Policy), constitute the entire agreement between you and Sole Haven Botanicals with respect to the website and products and supersede all prior or contemporaneous understandings and agreements, whether written or oral, relating to the subject matter.
24. Contact Information
If you have any questions about these Terms or the website, you may contact:
Sole Haven Botanicals
2447 Tiffin Avenue, STE 165
Findlay, OH 45840
United States
Email: info@solehavenbotanicals.com
Website: www.solehavenbotanicals.com
We will respond to your inquiry as promptly as possible, typically within 30-45 days.