Shipping Policy

SHIPPING POLICY

Sole Haven Botanicals

Effective Date: February 1, 2026

This Shipping Policy ("Policy") describes how Sole Haven Botanicals ("we," "us," or "our") handles the processing, shipment, and replacement of orders placed through www.solehavenbotanicals.com (the "Website"). By placing an order, you agree to this Policy in addition to our Terms and Conditions.

1. Shipping Area and Eligibility

We currently ship orders only within the United States of America. Orders with a shipping address outside the United States will be cancelled, and the customer will be notified using the contact information provided at checkout.

We reserve the right to refuse or cancel any order that does not comply with this Policy.

2. Order Processing Time

Orders are typically processed and prepared for shipment within two (2) business days after the order is placed and payment is successfully received.

"Business days" means Monday through Friday, excluding federal and state holidays and other days on which we are closed. Processing and shipping times may be delayed due to:

• Weekends and holidays
• Severe weather or natural disasters
• Carrier delays or work stoppages
• Public health emergencies or pandemics
• Business events such as inventory counts, regulatory inspections, or other operational needs

Any processing or shipping timeframes provided are estimates only and are not guaranteed.

3. Shipping Methods and Carriers

We ship orders using one or more common carriers (for example, USPS, UPS, FedEx, or other reputable carriers) selected at our discretion.

Shipping options, estimated delivery timeframes, and associated costs may be presented at checkout and can vary based on destination, order size, and carrier availability.

Once an order has been shipped, you may receive a shipping confirmation email with tracking information, if available from the carrier.

4. Risk of Loss and Title

All products are shipped FOB (Free On Board) origin. Title to, and risk of loss for, the products passes to you when we deliver the shipment to the carrier.

We are not responsible for:

• Delays caused by the carrier
• Packages lost or stolen after delivery is confirmed by the carrier
• Damage that occurs after delivery to the shipping address provided

If a shipment shows as "delivered" by the carrier but you did not receive it, you must contact the carrier directly to file a claim.

5. No Returns

Due to the nature of our products—essential oils and essential oil blends intended for use on human skin and in personal environments—all sales are final.

We do not accept returns or exchanges for any reason, including but not limited to:

• Change of mind
• Scent preference
• Perceived product performance
• Allergic reactions or sensitivities

Please read product descriptions and usage information carefully before purchasing. If you have questions about a product, you may contact us at info@solehavenbotanicals.com before placing your order.

6. Damaged or Defective Products

If you receive a product that appears to be damaged or defective upon delivery, you must notify us within seven (7) days of receipt of the shipment.

To submit a damaged-product claim, you must:

1. Email us at info@solehavenbotanicals.com within 7 days of the delivery date shown by the carrier.

2. Include your order number in the subject line or body of the email.

3. Provide a clear description of the damage or defect.

4. Attach clear photographs of:

• The damaged product, and
• The outer shipping box or packaging (including any visible damage and shipping label).

Failure to provide complete information and photographs within 7 days may result in denial of your claim.

Our Options for Damaged Products

After reviewing your claim, we may, at our sole discretion, choose to:

• Replace the damaged product with the same or substantially similar product;
• Issue a store credit for the purchase price of the damaged product (excluding shipping fees); or
• Decline to provide any replacement, store credit, or other remedy if we determine that the claim is unsupported, untimely, or otherwise not covered by this Policy.

We do not issue cash refunds. Decisions regarding damaged-product claims are made solely by Sole Haven Botanicals and are final.

7. Shipping Fees and Non-Refundability

All shipping fees, including any taxes or surcharges applied to shipping, are non-refundable.

This applies even if:

• The order is delayed in transit;
• The carrier experiences service disruptions;
• You refuse delivery or fail to pick up the package; or
• We choose to replace a damaged product or issue a store credit.

Any replacement shipment provided under this Policy may be subject to additional shipping charges at our discretion.

8. Incorrect or Insufficient Shipping Address

It is your responsibility to provide a complete and accurate shipping address at the time of purchase. This includes apartment or unit numbers, business names (if applicable), and any other details needed for proper delivery.

If the shipping address you provide is incorrect, incomplete, or otherwise insufficient:

• We are not responsible for delays, non-delivery, misdelivery, or lost packages.
• If the package is returned to us as undeliverable, we may, at our discretion:

                   – Offer to re-ship the order to a corrected address, subject to an additional shipping charge; or

                   – Cancel the order and issue a store credit for the product(s) only, excluding all shipping fees.

If the package is not returned to us and is shown as delivered to the address you provided, we will not replace the order or issue any refund or store credit.

We are not responsible for:

• Orders delivered to the wrong address due to customer error;
• Orders delivered to a previous address you did not update;
• Packages forwarded or redirected by the carrier at your request.

9. Order Changes and Cancellations

Once an order has been submitted, it may enter processing quickly. We cannot guarantee that we will be able to change or cancel an order after it has been placed.

If you need to request a change or cancellation, contact us immediately at info@solehavenbotanicals.com with your order number and requested change. If the order has already been processed or shipped, we will be unable to modify or cancel it.

Because we do not accept returns, you will remain responsible for the order once it has been processed and shipped.

10. International Shipping

We do not offer international shipping at this time.

If an order is placed with a non-U.S. shipping address:

• The order will be cancelled; and
• We will attempt to notify you using the contact information provided at checkout.

We are not responsible for any foreign transaction fees, currency conversion charges, or other costs imposed by your bank or payment provider.

11. Contact Information

If you have questions about this Shipping Policy or need assistance with an order, please contact us:

Sole Haven Botanicals
2447 Tiffin Avenue, STE 165
Findlay, OH 45840
United States
Email: info@solehavenbotanicals.com
Website: www.solehavenbotanicals.com

We will respond to your inquiry as promptly as possible, typically within 30-45 days.